Executed contract, LOA (for local numbers), RespOrg (for toll-free numbers), 911 information, and whether the BTN is being ported.

It's case-by-case based on the losing carrier and whether it’s a rural location. We verify using the winning carrier’s portal.

For ports involving 15+ numbers, the CSR ensures info matches the losing carrier’s records. It gives us and the customer a chance to correct errors before submission.

We take a hands-on approach — setting meetings, organizing dates/times, and verifying that every number is accounted for before proceeding.

Simple ports: 7–10 business days. Complex ports: 10–14 business days, depending on carrier responsiveness and project size.

It’s the scheduled port date — when the number moves from the losing to winning carrier. Ports may trigger anytime during that day, or at a customer-selected time.

Most rejections are due to incorrect data like address, authorized name, or account PIN. Accurate info and CSR review can prevent this.

We review the submitted documents and correct anything we can. If needed, we contact the customer or broker the same day via our ticketing system.

Always port the BTN last. If it’s ported first, the other numbers may stop accepting calls. Planning is key.

Although rare, we immediately create escalation tickets with both carriers and keep the customer informed of updates in real time.