Volli Onboarding

Whether you’re porting existing numbers or ordering new ones, we make setup fast and easy. Our team handles number transfers, paperwork, and provisioning—so you can launch without delay.

Onboarding Timeline

Here's what onboarding looks like, at a glance.

Form Submission

Porting & Configuration

Validation/Testing

Go Live

Volli Porting FAQ – Keith’s Top 10

Number Porting FAQs

Top 10 questions answered by our Director of Carrier Services, Keith Madden

What documents are needed to start a port?

Executed contract, LOA (for local numbers), RespOrg (for toll-free numbers), 911 information, and whether the BTN is being ported.

How do we verify if a number is portable?

It's case-by-case based on the losing carrier and whether it’s a rural location. We verify using the winning carrier’s portal.

What’s the purpose of pulling a CSR?

For ports involving 15+ numbers, the CSR ensures info matches the losing carrier’s records. It gives us and the customer a chance to correct errors before submission.

How do we manage large porting projects?

We take a hands-on approach — setting meetings, organizing dates/times, and verifying that every number is accounted for before proceeding.

What’s a typical porting timeline?

Simple ports: 7–10 business days. Complex ports: 10–14 business days, depending on carrier responsiveness and project size.

What is a Firm Order Commitment (FOC) date?

It’s the scheduled port date — when the number moves from the losing to winning carrier. Ports may trigger anytime during that day, or at a customer-selected time.

Why do ports get rejected?

Most rejections are due to incorrect data like address, authorized name, or account PIN. Accurate info and CSR review can prevent this.

How do we resolve port rejections?

We review the submitted documents and correct anything we can. If needed, we contact the customer or broker the same day via our ticketing system.

How do we manage partial ports involving a BTN?

Always port the BTN last. If it’s ported first, the other numbers may stop accepting calls. Planning is key.

What happens if a port fails?

Although rare, we immediately create escalation tickets with both carriers and keep the customer informed of updates in real time.

Escalation Contacts

Still have questions? Our onboarding specialists are ready to support your number porting or UCaaS setup—just reach out.

24/7 Support Contacts

Porting: porting@vollicomm.com

Support: support@vollicomm.com

Sales: sales@vollicomm.com

Emergency: emergency_outage@vollicomm.com

Additional Requests

Marketing: tcurnutte@vollicomm.com

Billing: billing@vollicomm.com

Volli Onboarding

Our onboarding process ensures a smooth, efficient VoIP transition. We specialize in porting existing numbers and activating new ones with zero downtime.

VoIP Number Porting and Setup

The setup journey includes number porting, UCaaS provisioning, and emergency call routing. Our telecom team manages coordination and testing from start to finish.

UCaaS Provisioning and SIP Configuration

From CSR validation to SIP trunk registration, the onboarding path walks you through every step. Backed by 15+ years of experience, Volli delivers streamlined migration and support.

Looking for more information? Read our FCC Guide on Porting Numbers or check out the New Customer Onboarding Portal.

Our support covers toll-free activation, local number provisioning, and real-time updates via your onboarding dashboard. With carrier-grade routing and regulatory compliance (LNP, STIR/SHAKEN), you get confidence and clarity at every step.

24/7 coordination includes LOA validation, losing carrier outreach, and pre-cutover number testing. Whether you’re transitioning one site or many, our onboarding process simplifies telecom migration across systems.

We support UCaaS activations, VoIP porting, and tailored provisioning workflows. The Volli onboarding framework ensures seamless transfers and platform-wide number synchronization.

Our UCaaS onboarding program ensures voice and messaging work across every device and location.

We handle VoIP number porting from start to finish—ensuring your business never loses service during migration.