Onboarding
Let's get you up and running.
Whether you're porting existing numbers or ordering new ones, Volli handles transfers, paperwork, and provisioning so you can launch without delay.
Pick a track
New customer
First time signing on with Volli? Start here for contracts, porting LOAs, and provisioning.
Current customer
Already a Volli customer adding a new site, trunk, or porting more numbers?
Technical onboarding
Ready to configure extensions, ring groups, and routing? Two-step technical setup.
How it works
The four steps.
01
Form submission
Contract, LOA, CSR, and 911 address details.
02
Porting & configuration
Our team submits ports and preconfigures your system.
03
Validation & testing
We verify routing, caller ID, and emergency services.
04
Go live
Cutover on your preferred FOC date. We stand by for issues.
Porting FAQ
Keith's top 5.
What documents are required to port?
Signed contract, LOA, RespOrg (for toll-free), 911 address info, and BTN status. We'll tell you if any are missing before submission.
How long does porting take?
Simple ports run 7–10 days. Complex ports (15+ numbers or carrier disputes) run 10–14 days.
What's a Firm Order Commitment date?
The FOC is the date the losing carrier agrees to release your numbers. Once set, cancellations within 48 hours incur a \$100 fee.
My port was rejected — what now?
Most rejections are data accuracy issues. We work with you and the losing carrier to resolve.
Can I port just some of my numbers?
Yes — partial ports are supported with BTN management to avoid disrupting your main line.
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